Warranty Policy

This warranty applies only to products shipped to addresses within the U.S.

1. Coverage

WELAST provides a 1-year limited warranty for all lighting products purchased directly from our store.
This warranty covers defects in materials and workmanship under normal use, including table lamps, chandeliers, and other lighting fixtures.

2. Warranty Exclusions

This warranty does not cover:

  • Damage caused by misuse, accidents, or improper installation
  • Cosmetic damage (scratches, dents, discoloration)
  • Damage due to exposure to moisture, heat, or electrical surges
  • Products modified, altered, or repaired by unauthorized parties
  • Light bulbs and other consumables
  • Any damage not related to defects in materials or workmanship

Note: Other returns (e.g., wrong item, shipping damage) follow the standard return policy.

3. Claim Process

3.1 Contact WELAST
Email service@welast.store or call +1 (208) 795-9543 with:

  • Order number
  • Product name
  • Description of the issue
  • Clear photos of the defect or damage

3.2 Return Authorization
Once your claim is reviewed, WELAST will issue a Return Merchandise Authorization (RMA) number. The RMA number must be clearly marked on the package.

3.3 Return Shipping

  • Approved warranty returns must be shipped to the address provided by WELAST customer service.
  • WELAST covers return shipping costs if the claim is valid.
  • Use a reliable carrier (e.g., UPS, FedEx, USPS) and provide tracking information.

4. Repair, Replacement, or Refund

If the returned product is verified to be defective under warranty, WELAST will, at its discretion:

  • Repair the product, or
  • Replace it with the same or equivalent model, or
  • Issue a refund via the original payment method

Processing Time: Refunds or replacements are processed within 5 days after the returned product is received and inspected.

Note: Non-warranty returns or exchanges follow the standard return/exchange policy (processing time 7–14 business days during peak season).

5. Important Notes

  • Warranty service is valid only for products purchased directly from WELAST.
  • Keep your original purchase receipt, order confirmation, and packaging, as these may be required for warranty claims.
  • During peak seasons, processing warranty claims may take longer; WELAST strives to complete all claims promptly.
  • Customer service team supports cross-border inquiries, but the office location in China does not affect the U.S. warranty coverage.
  • Once a warranty return is shipped, no changes to the shipping address can be made.

6. Contact Informatio

  • Email: service@welast.store
  • Phone: +1 (208) 795-9543
  • Business Hours: Monday–Friday, 9AM–6PM EST
  • Office Address: Room 401, No. 8, Lixiang 2nd Street, Huangpu District, Guangzhou, China
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