1. Shipping Countries
We currently ship only to addresses within the continental United States.
Delivery is not available to Alaska, Hawaii, Puerto Rico, U.S. territories, small islands, or military addresses (APO/FPO).
- Free Shipping applies only to continental U.S. addresses.
- Orders to unsupported regions cannot be placed at this time.
2. Delivery Times
| Stage | Duration | Notes |
|---|---|---|
| Order Cut-Off | Orders placed before 5:00 PM EST (Monday–Friday) are processed the same day. Orders placed after this time or on weekends/holidays will be processed the next business day. | Ensure your order is placed before the cut-off for timely processing. |
| Handling Time | 2–4 business days | Orders are carefully picked, inspected, and packed during this period. |
| Transit Time | 13–15 business days | Standard shipping to continental U.S. addresses. |
| Total Estimated Delivery | 15–19 business days | Combines handling and transit time; may vary slightly depending on carrier and location. |
- Order Tracking:
Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear in the system.
3. Address Accuracy and Changes
- Please ensure your shipping address is complete and accurate.
- Before your order is shipped, you may request changes to the shipping address by contacting our customer service at service@welast.store.
- Once your order has shipped, no changes can be made to the shipping address, phone number, or other delivery details.
- For more details, please refer to our Refund & Return Policy: https://welast.store/return-and-refund-policy/.
4. Shipping Fees
- Continental U.S.: Free standard shipping.
- Unsupported Regions: Shipping is not available for Alaska, Hawaii, Puerto Rico, U.S. territories, small islands, or military locations.
5. Customs Duties and Taxes
- Any applicable customs duties, import taxes, or other fees are the responsibility of the recipient.
- These fees must be paid when the shipment arrives and vary depending on the destination.
- These charges are not collected by WELAST; they are assessed by local authorities according to import/export regulations.
6. Damaged or Missing Items
- If your order arrives damaged or items are missing, contact our customer service immediately at service@welast.store.
- WELAST will assist in arranging replacements or refunds as appropriate.
Shipping & Contact Information
For any questions related to shipping, delivery times, or order tracking, you can reach us through the following contact channels:
Office Address: Room 401, No. 8, Lixiang 2nd Street, Huangpu District, Guangzhou, China
Email: service@welast.store
Phone: +1 (208) 795-9543
Customer Service Hours: Monday–Friday, 9AM–6PM EST
Notes:
- Please allow 24–48 hours for email responses.
- Phone support is available during business hours only.
- For shipping inquiries, include your order number and tracking number (if available) for faster assistance.