This return policy applies only to orders shipped within the U.S.
1. Return Eligibility
1.1 Timeframe
Customers have 30 days from delivery to request a return or refund. Requests submitted after this period may not be accepted.
1.2 Product Condition
To qualify for a return, items must be unused, in their original packaging, and in resalable condition, including all accessories, tags, and manuals. Minor handling for inspection is acceptable. Items showing wear, damage, or modifications are not eligible.
1.3 Non-Returnable Items
Products damaged due to misuse, negligence, or purposes beyond intended use are also non-returnable.
2. Return Process
2.1 Request Initiation
To initiate a return, contact WELAST customer service at service@welast.store or call +1 (208) 795-9543 with your order number, product name, and reason for return. Our team will provide instructions and the correct return address. Do not send items to the original shipping address unless instructed.
2.2 Return Authorization
After reviewing your request, we will respond within 2 business days. Approved returns will receive a Return Merchandise Authorization (RMA) number, which must be clearly indicated on the package.
2.3 Return Shipping and Handling Fees
Customers are usually responsible for return shipping costs and a handling fee, which is 3% of the item price. Please use a reliable courier service (such as UPS, FedEx, or USPS) and provide tracking information, and ensure the item is properly packaged to prevent damage. If the return is due to a defect, damage, or error caused by us, WELAST will cover the return shipping costs and waive the handling fee.
3. Refund Policy
3.1 Refund Method
Once the returned item is received and inspected, eligible returns will be refunded within 5 days via the original PayPal payment method.
3.2 Refund Amount
The refund amount will be the product purchase price, minus any applicable fees and return shipping costs, unless the return is due to our defect or error.
3.3 Exchanges
To exchange an item, follow the return process above. After the returned product is processed, place a new order for the desired item. For defective or incorrect items, WELAST may arrange a direct exchange. Contact customer service for guidance.
4. Damaged or Defective Products
For items arriving damaged or defective, contact service@welast.store immediately with photos and details. We will arrange a replacement or full refund as appropriate.
5. Shipping Address and Instructions
All return addresses will be provided via email once your request is approved. Do not send items to the original warehouse or shipping address unless instructed.
6. Responsibility for Return Shipping Costs
Customers are generally responsible for return shipping costs. WELAST covers return shipping only if the return is due to a defect, damage, or error on our part.
7. Peak Season Returns
During high-demand periods, processing returns may take longer. We aim to complete returns within 7 business days, but it may take up to 14 business days. Early initiation is recommended to avoid delays.
8. Policy Updates
WELAST may update this Return and Refund Policy at any time. Updates will be posted on the website and apply to orders placed. Please review this page periodically.
9. Contact Us
Email: service@welast.store
Phone: +1 (208) 795-9543
Office Address: Room 401, No. 8, Lixiang 2nd Street, Huangpu District, Guangzhou, China
Note: Our customer service team supports cross-border assistance, but the office address does not affect the U.S. return and refund policy.
WELAST is committed to providing a clear, reliable process for returns, refunds, and exchanges while keeping customers fully informed about procedures, responsibilities, and applicable fees.